An Ascension Group International company

Trends Articles

Empowering Your Employees To Do Fewer Things Better

Actionable and successful customer journey maps are the key to CX success

Actionable and successful customer journey maps are the key to customer experience (CX) success

How to improve your employees’ hybrid work experience

How to improve your employees’ hybrid work experience

Want a better employee experience?

Want a better employee experience? Take a page from the customer experience (CX) playbook

Humanizing the customer experience (CX) begins and ends with trust

Humanizing the customer experience (CX) begins and ends with trust

The path to becoming a data-led organization

The path to becoming a data-led organization

3 ways design thinking impacts the customer experience

3 ways design thinking impacts the customer experience (CX)

Why Brightly adopted the four-day workweek

Why Brightly adopted the four-day workweek

Top 3 customer experience blogs of 2021

Top 3 customer experience (CX) blogs of 2021

4 business and technology trends to watch in 2022

4 business and technology trends to watch in 2022

Is your customer experience lacking this key ingredient?

Is your customer experience (CX) lacking this key ingredient?

3 steps to future-proof your customer experience strategy

3 steps to future-proof your customer experience (CX) strategy

How AI can help you transform your business

How AI can help you transform your business

Hybrid work is not a one-size-fits-all solution

Hybrid work is not a one-size-fits-all solution

To survive a new era of customer experience, a shift in thinking is required

To survive a new era of customer experience, a shift in thinking is required

How to climb out of the owner's trap

Stop treating your business like it’s just another job

Digital transformation initiatives

Accelerating your digital transformation? It might be time to take a step back